How do I schedule an appointment? How far in advance should I book?
Do you offer any discounts?
Do you offer gift certificates?
How do I pay you?
Should I tip my stylist?
Do you offer appointments in the evenings? What about on weekends?
Do you offer services and appointments on holidays?
What happens if I need to cancel?
Am I required to sign a waiver?
What kind of experience do you have?
Do you do alterations?
How much time should I allow for my appointment?
When do I need to hire a stylist?
What are the benefits of working with a stylist?
Can I bring my mom/boyfriend/best friend to my appointment?
Can you provide a hair & makeup artist? What about a photographer?
What is the difference between a personal styling appointment and a private shopping tour?
I'm on a tight budget. Can you make a costume for me?
Why can't you make a costume from my favorite movie or comic book?
Do you offer any discounts?
Do you offer gift certificates?
How do I pay you?
Should I tip my stylist?
Do you offer appointments in the evenings? What about on weekends?
Do you offer services and appointments on holidays?
What happens if I need to cancel?
Am I required to sign a waiver?
What kind of experience do you have?
Do you do alterations?
How much time should I allow for my appointment?
When do I need to hire a stylist?
What are the benefits of working with a stylist?
Can I bring my mom/boyfriend/best friend to my appointment?
Can you provide a hair & makeup artist? What about a photographer?
What is the difference between a personal styling appointment and a private shopping tour?
I'm on a tight budget. Can you make a costume for me?
Why can't you make a costume from my favorite movie or comic book?
Seek New York LLC FAQ
GeneralQ: How do I schedule an appointment? How far in advance should I book?
A: You can schedule an appointment by calling 888.274.8580, or by clicking here to book online. We suggest booking your tour or appointment at least two weeks in advance. However, we know that trips and special events sometimes pop up at the last minute, and we're happy to accommodate these requests whenever possible. Please note that last-minute bookings are subject to availability.
Q: Do you offer any discounts?
A: Yes! We offer a discount to anyone who signs up for our e-list, and be sure to follow us on Facebook and Twitter for additional deals. We also post occasional offers on our blog: www.seeknewyorkllc.com/blog.
Q: Do you offer gift certificates?
A: Yes. Gift certificates are available in any denomination, and can be used toward the purchase of any of the New York shopping tours or styling services offered by Seek New York LLC. Use our sidebar link to purchase an e-gift via PayPal, or visit this page to purchase a gift certificate directly from us.
Q: How do I pay you?
A: We are pleased to offer secure online payment (credit card, debit card, or e-check) via PayPal. You may also call us and provide a credit card number over the phone. We accept MasterCard, Visa, American Express, and Discover. Checks and money orders are also accepted, but must be received and cleared at least one week prior to commencement of services. We highly recommend paying your initial deposit with PayPal or credit card, as we cannot confirm or hold your spot until this payment has cleared. Please note that all international payments must be processed via PayPal.
Q: Should I tip my stylist?
A: It's completely up to you. Tips are not required but are very much appreciated if you feel that your stylist provided exemplary service.
Q: Do you offer appointments in the evenings? What about on weekends?
A: We offer tours and appointments seven days a week. Please click here to learn more about our hours and other policies.
Q: Do you offer services and appointments on holidays?
A: We do not offer services on July 4th, Thanksgiving Day, Christmas Day, or New Year's Day, as most stores are closed on these holidays. Additionally, we do not offer styling appointments on Black Friday or Christmas Eve, as we've found that excessive crowds make for a less-than-enjoyable experience on these peak shopping days.
Q: What happens if I need to cancel?
A: Although we hope you'll keep your appointment, we understand that schedules sometimes change and necessitate a cancellation. If you need to cancel, please do so at least 48 hours in advance of scheduled appointment or tour. For cancellations less than 48 hours before scheduled appointment, a $100 cancellation fee (your initial deposit) will apply. (For large groups, a $100 fee will apply to each cancelled tour.) Sessions cancelled with less than 48 hours' notice can also be rescheduled (subject to stylist availability).
Q: What are your terms and conditions?
A: Although shopping is a much lower-risk activity than, say, bungee jumping or sky diving, New York City is a big place where just about anything could happen. For this reason, all persons engaging the services of Seek New York LLC agree to our Terms & Conditions by purchasing any of the tours or personal shopping/styling appointments we offer. In some situations a signed waiver may also be required.
Shopping & Styling
Q: What kind of experience do you have?
A: Our affiliate stylists have years of experience in television, theatre, opera, dance, and print, a strong working knowledge of stores and sources, and at least three years of residency in New York City. Most also have a degree in costume design, fashion design, or another related field. Please click here for more on our stylists.
Q: Do you do alterations?
A: No, we do not offer in-house alterations. However, we are happy to offer our advice on which alterations (if any) are necessary for the garments you choose, and recommend a tailor who can complete the work.
Q: How much time should I allow for my appointment?
A: We'll provide an estimate based on your initial consultation, but the amount of time you allow for your appointment is ultimately up to you. 3-4 hours is generally a good starting point, but if your project is more involved (prom dress shopping, complete wardrobe overhaul) it's best to allow extra time.
Q: When do I need to hire a stylist?
A: Our clients hire us for a variety of reasons. Some of these include weddings, proms, bar/bat mitzvahs, anniversaries, recitals, job interviews, graduations, dating, weight loss/gain, and pregnancy, as well as general wardrobe shopping. Hiring a stylist can be beneficial whether you're anticipating a special event or are simply interested in updating your look. We offer advance shopping and styling appointments, as well as same-day special event styling.
Q: What are the benefits of working with a stylist?
A: Despite old adages about "judging a book by its cover" or beauty being "in the eye of the beholder," the importance of physical appearance cannot be ignored. Whether you're looking for a new job, entering the dating market, launching a musical career, or running for P.T.A. president, the way you look will ultimately play a role in your success. By working with a Seek stylist, you'll receive friendly, professional advice, and collaborate to create a look that works for you.
Q: Can I bring my mom/boyfriend/best friend to my appointment?
A: Probably not. Our styling sessions are designed to provide one-on-one attention, and we find that appointments tend to be most productive without family and friends in tow. (For parties of two or more people, consider booking a New York shopping tour for your group.) We do make an exception for wedding and special event styling clients, since we realize that opinions from your bridal party are an important part of the process, and for styling clients under the age of 18.
Q: Can you provide a hair & makeup artist? What about a photographer?
A: We have reciprocal relationships with a network of highly qualified hair stylists, makeup artists, and photographers, many of whom offer an exclusive discount to Seek customers. We are happy to offer a referral to the provider best-suited to your needs and budget.
Q: What is the difference between a personal styling appointment and a private shopping tour?
A: Our New York shopping tours are an introduction to shopping in NYC, and are a popular option for visitors who want to see the city while checking out lots of different stores. They are ideal for anyone who wants to cover a lot of ground in a short period of time, and include the option of shopping for items other than clothing (such as home furnishings, children's items, etc.) as well as sightseeing stops. While our private tours do include a customized itinerary, they do not include the detailed style questionnaire or pre-appointment analysis that comes with a styling appointment. Styling appointments tend to focus on a few specific stores (and often with a specific goal in mind), with fitting appointments arranged in advance. In some cases, the stylist will also do some pre-shopping at stores to decide where a client's time will be best spent. Specialty services, such as a professional bra fitting, can also be arranged for styling clients.
Q: What kind of experience do you have?
A: Our affiliate stylists have years of experience in television, theatre, opera, dance, and print, a strong working knowledge of stores and sources, and at least three years of residency in New York City. Most also have a degree in costume design, fashion design, or another related field. Please click here for more on our stylists.
Q: Do you do alterations?
A: No, we do not offer in-house alterations. However, we are happy to offer our advice on which alterations (if any) are necessary for the garments you choose, and recommend a tailor who can complete the work.
Q: How much time should I allow for my appointment?
A: We'll provide an estimate based on your initial consultation, but the amount of time you allow for your appointment is ultimately up to you. 3-4 hours is generally a good starting point, but if your project is more involved (prom dress shopping, complete wardrobe overhaul) it's best to allow extra time.
Q: When do I need to hire a stylist?
A: Our clients hire us for a variety of reasons. Some of these include weddings, proms, bar/bat mitzvahs, anniversaries, recitals, job interviews, graduations, dating, weight loss/gain, and pregnancy, as well as general wardrobe shopping. Hiring a stylist can be beneficial whether you're anticipating a special event or are simply interested in updating your look. We offer advance shopping and styling appointments, as well as same-day special event styling.
Q: What are the benefits of working with a stylist?
A: Despite old adages about "judging a book by its cover" or beauty being "in the eye of the beholder," the importance of physical appearance cannot be ignored. Whether you're looking for a new job, entering the dating market, launching a musical career, or running for P.T.A. president, the way you look will ultimately play a role in your success. By working with a Seek stylist, you'll receive friendly, professional advice, and collaborate to create a look that works for you.
Q: Can I bring my mom/boyfriend/best friend to my appointment?
A: Probably not. Our styling sessions are designed to provide one-on-one attention, and we find that appointments tend to be most productive without family and friends in tow. (For parties of two or more people, consider booking a New York shopping tour for your group.) We do make an exception for wedding and special event styling clients, since we realize that opinions from your bridal party are an important part of the process, and for styling clients under the age of 18.
Q: Can you provide a hair & makeup artist? What about a photographer?
A: We have reciprocal relationships with a network of highly qualified hair stylists, makeup artists, and photographers, many of whom offer an exclusive discount to Seek customers. We are happy to offer a referral to the provider best-suited to your needs and budget.
Q: What is the difference between a personal styling appointment and a private shopping tour?
A: Our New York shopping tours are an introduction to shopping in NYC, and are a popular option for visitors who want to see the city while checking out lots of different stores. They are ideal for anyone who wants to cover a lot of ground in a short period of time, and include the option of shopping for items other than clothing (such as home furnishings, children's items, etc.) as well as sightseeing stops. While our private tours do include a customized itinerary, they do not include the detailed style questionnaire or pre-appointment analysis that comes with a styling appointment. Styling appointments tend to focus on a few specific stores (and often with a specific goal in mind), with fitting appointments arranged in advance. In some cases, the stylist will also do some pre-shopping at stores to decide where a client's time will be best spent. Specialty services, such as a professional bra fitting, can also be arranged for styling clients.
Costume Design
Q: I'm on a tight budget. Can you make a costume for me?
A: Maybe. It really depends on just how tight your budget is, and what type of costume you're looking for. Our custom services generally start at about $100 for a very simple project such as a headband or accessory piece; complex designs can cost a thousand dollars or more. Visit our blog to learn more about why custom costumes cost what they cost.
Q: Why can't you make a costume from my favorite movie or comic book?
A: Well-known entities such as superheroes and cartoon characters are usually owned by the production company or publisher, and can be reproduced only with their permission. For these types of characters, we encourage you to purchase an officially licensed version from a Halloween store, or find a crafty friend who can sew the costume for you without charging a fee. Please note that we can reproduce these characters if you own (or have purchased) the license to the character. Documentation is required.
Q: I'm on a tight budget. Can you make a costume for me?
A: Maybe. It really depends on just how tight your budget is, and what type of costume you're looking for. Our custom services generally start at about $100 for a very simple project such as a headband or accessory piece; complex designs can cost a thousand dollars or more. Visit our blog to learn more about why custom costumes cost what they cost.
Q: Why can't you make a costume from my favorite movie or comic book?
A: Well-known entities such as superheroes and cartoon characters are usually owned by the production company or publisher, and can be reproduced only with their permission. For these types of characters, we encourage you to purchase an officially licensed version from a Halloween store, or find a crafty friend who can sew the costume for you without charging a fee. Please note that we can reproduce these characters if you own (or have purchased) the license to the character. Documentation is required.
