Seek New York LLC company policies.

Private New York City Tours

Our standard tours last for approximately two or three hours, depending on your preference. Want to keep looking? We offer the option of adding "overtime" (either same-day or booked in advance) to your tour, at the rate of $25 per person per hour. Same-day overtime is based on guide availability, with payment due at the beginning of the additional time.

Anyone under the age of 15 must be accompanied by a paying adult.

Shopping tours feature a selection of stores chosen by the guide, with "free time" for shopping in each. The stylist/guide will be happy to answer questions, offer opinions, and make clothing suggestions whenever possible.
Please keep in mind that offering personalized attention becomes difficult when touring with a large group. For in-depth style advice, consider booking a personal styling session instead.

Tours are conducted primarily on foot. Please wear comfortable shoes and seasonally appropriate attire. A bottle of water is suggested. Also consider bringing a tote or shopping bag if you plan on making lots of purchases.
Do not bring large backpacks or luggage on tours.

Session fee includes the services of a licensed NYC Sightseeing Guide.
MetroCard/cab fare (for tours with stops in multiple neighborhoods) and gratuity are not included in price of tour.

Tours are held rain or shine. In the event of severe weather, Seek New York LLC reserves the right to amend tour routes or to cancel a tour. Customers affected by severe weather cancellation may opt to reschedule their tour or receive a full refund.

All tour participants agree to our
Terms and Conditions. In some situations a signed waiver may also be required.

Seek New York LLC is not responsible for items lost or stolen during a tour.

Public New York City Tours

Anyone under the age of 15 must be accompanied by a paying adult.

Tours are conducted primarily on foot. Please wear comfortable shoes and seasonally appropriate attire. A bottle of water is suggested. Also consider bringing a tote or shopping bag if you plan on making lots of purchases.
Do not bring large backpacks or luggage on tours.

Please bring a printout of your confirmation e-mail as proof of purchase. You may be asked to provide identification matching the name on your PayPal account.

For the comfort of all participants,
please refrain from smoking on public tours.

Shopping-oriented tours include a selection of stores chosen by the guide, with a few minutes for shopping/browsing in each. For extended shopping time or to make specific store requests, please consider
booking a private tour instead.

Tour length may vary based on number of tour participants.

Session fee includes the services of a licensed NYC Sightseeing Guide. Shopping purchases,
MetroCard/cab fare (for tours with stops in multiple neighborhoods), transportation to the meeting location, and gratuity are not included in the price of the tour.

Tours are held rain or shine. In the event of severe weather, Seek New York LLC reserves the right to amend tour routes or to cancel a tour. Customers affected by severe weather cancellation may opt to reschedule their tour or receive a full refund.

Seek reserves the right to limit or increase the number of public tour participants or to cancel any tour that fails to attract minimum enrollment.

All tour participants agree to our
Terms and Conditions. In some situations a signed waiver may also be required.

Seek New York LLC is not responsible for items lost or stolen during a tour.

All public tour tickets are final sale. With the exception of company-initiated cancellation, Seek New York LLC does not offer returns or exchanges on public tours.

Styling & Shopping

Any styling client under the age of 15 must be accompanied by an adult. There is no charge for the adult guardian.

Please come dressed appropriately for your session. For fitting purposes, wear suitable undergarments and avoid clothing that is difficult to get in or out of. Wear comfortable shoes. Women should bring a pair of heels if they plan to try on pants, dresses, or skirts.

Session fee includes the services of a personal stylist. Shopping transportation and gratuity are not included. Customer is responsible for all clothing purchases.

Shopping and styling services require a minimum commitment of two hours, unless otherwise noted. See our
pricing page for details.

Seek New York LLC is not responsible for items lost or stolen during an appointment.

All styling and shopping clients agree to our
Terms and Conditions. In some situations a signed waiver may also be required.

Hours

All services are available seven days a week, including morning, afternoon, and evening sessions. Although we're happy to accommodate your schedule, we will suggest the best day and time for your appointment or tour. As professional shoppers, we know which stores are emptiest first thing in the morning, and which are best visited in the afternoon. Also, keep in mind that different stores maintain different hours (some close early, some are only open specific days of the week, etc.) All of these factors will be taken into consideration when scheduling your session.

Please note that
we do not offer tours or services on July 4th, Thanksgiving Day, Christmas Day, or New Year's Day, as most stores are closed on these holidays. Additionally, we do not offer tours or services on Black Friday or Christmas Eve, as we've found that excessive crowds make for a less-than-enjoyable experience on these peak shopping days.

Payment

Secure payment via PayPal (credit card, debit card, or e-check) is preferred. You can also call us if you would rather give a credit card number over the phone. We accept MasterCard, Visa, American Express, and Discover.

Please note that
all international payments must be processed via PayPal.

For tours:
Tours must be paid in full in order hold your spot. Any same-day overtime you wish to add is payable via cash or credit card, with payment due at the beginning of the additional time.

For shopping and styling services where the client is present:
Session must be paid in full in order to hold your spot. Any additional hours you wish to add may be paid via cash or credit card, with payment due prior to beginning of extra shopping time.

For shopping and styling services where the client is not present:
Based on your individual requirements, we will estimate the number of hours necessary to complete your job. Payment for agreed-upon number of estimated hours is due upon booking of services. You will be contacted to authorize any hours of additional work, with overtime payment due prior to delivery of goods.

Tipping Policy

Tipping your stylist or guide is not required but is very much appreciated if you feel that you have received exemplary service.

Cancellation

Cancellation is required at least 48 hours in advance of scheduled appointment or tour. For cancellations less than 48 hours before scheduled appointment, a $100 cancellation fee (deducted from your payment) will apply. Sessions cancelled with less than 48 hours' notice can also be rescheduled.

Seek New York LLC reserves the right to cancel an appointment due to severe weather or other extenuating circumstances. Customers impacted by such a cancellation may opt to reschedule their appointment or receive a full refund.

All public tour tickets are considered final sale. With the exception of company-initiated cancellations, Seek New York LLC does not offer returns or exchanges on public tours.

No-Show Policy

We value your time, and expect you to value ours. If you fail to show up for your scheduled appointment (and do not call in advance to cancel) a $100 no-show fee will be deducted from your initial payment.
Seek New York LLC reserves the right deny rescheduling requests for a no-show appointment.

Gift Certificates

Gift certificates are available in any denomination, and can be used toward the purchase of any of the tours or services offered by Seek New York LLC. Gift certificates are non-refundable and cannot be redeemed for cash.

Policies for personal shopping, wardrobe styling, and NYC fashion image consultant services.
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